Customer Support Executive

Binary.com is seeking an enthusiastic, driven, and proactive Customer Support Executive. You’ll be operating at the frontline and serving as the voice of the company. This role is essential –– by delivering a world-class customer experience, you are directly responsible for creating customer loyalty and nurturing business growth.

OUR COMPANY

Binary Group Services Sdn. Bhd. is a wholly owned subsidiary of Binary Ltd., an international group of companies that manages Binary.com, the award-winning leader in online binary options trading.

Launched in 2000, Binary.com is one of the oldest and most respected names in the industry. The Binary.com platform allows you to trade currencies, stocks, indices, and commodities. Today, we have more than one million registered clients from around the world with a recorded turnover of over USD 4.6 billion since we started operating.

OUR CULTURE

Binary.com is a vibrant and progressive company that blends the entrepreneurial spirit of a startup with the profitability and stability of a long-running business.

Our company is built on a culture that fosters collaboration, individuality, and creativity.

We care deeply about cultural and gender diversity. And we go to great lengths to foster a supportive, caring environment within a flat organisational structure.

We value staff with a sense of fun and adventure, who are optimistic, and customer focused. Above all, you must agree with our strong emphasis on business integrity.

YOUR SKILLS AND MOTIVATIONS

As our Customer Support Executive, you must genuinely enjoy helping others. You are naturally curious, love solving problems, and will go the extra mile to make our customers happy.

You are also a patient and enthusiastic communicator who enjoys engaging with even the toughest customers.

To excel in this role, you must have:

● Excellent English language skills, both oral and written 

● Proficiency in a second language (both oral and written) is preferred 

● Previous work experience in a customer service and/or marketing role 

● Experience in the financial services industry is preferred 

● A university degree in marketing or computer science is a plus

YOUR ROLE

As our Customer Support Executive, you will serve as the voice of the company, and help our customers resolve and reduce the issues they’re facing with our products and services. The frontline is essential to our business and you are expected to deliver world-class customer service that creates customer loyalty and promotes business growth.

You will: 

● Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures 

● Communicate solutions to customer issues in a clear, concise, friendly, and timely manner 

● Respond to customer enquiries by phone, email, social media, and live chat daily 

● Process applications and customer documentation according to relevant policies and regulations 

● File records and documents of customer interactions according to existing guidelines 

● Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base 

● Collaborate with members of our IT team to identify new ways to improve our products and services for customers 

● Be part of a 24/7 rotating shift schedule, alternating with Customer Support team members around the world

REMUNERATION AND BENEFITS

This position includes a market-based salary, annual performance bonus, and health benefits.

You will also enjoy a casual dress code, flexi hours, as well as travel and Internet allowances.

LOCATION

Join us at our operational headquarters in Cyberjaya — Malaysia’s global tech hub that’s located only 30 minutes away from the capital city, Kuala Lumpur. This high-tech township seamlessly blends modern infrastructure with acres of green spaces and facilities, to give you the ultimate work-life balance.

An adventure is never far away when you’re in Malaysia with its tantalising mix of vibrant cities, tropical rainforests, and paradise islands. It’s also one of the most culturally-diverse countries in the world with a multiracial population that loves to bond over its love for food. With warm weather all year round, a lower cost of living compared to most western countries, and easy access to public and private healthcare facilities, you’ll find Malaysia to be a welcoming home away from home.